Users looking to access their PlanGames account should navigate to the official site and use the designated login button at the top of the screen. Returning players need only provide their email address and password to gain access to their dashboard, allowing immediate entry to pokies, table games, and live dealer options. Should users encounter difficulties signing in, password reset and customer support services are available for assistance. Strong passwords and routine updates are advised for optimal account safety.
New customers in New Zealand can register by clicking the prominent sign-up button. The brief registration process requires providing a name, date of birth, valid email and creating a secure password. Acceptance of the terms and confirmation of personal details finalise the account setup. Once complete, players are ready to deposit funds and enjoy the full suite of casino features.
To comply with legal obligations and ensure secure transactions, PlanGames enforces a Know Your Customer (KYC) verification for all new accounts. This step protects users and meets licensing requirements.
Document Type | Accepted Forms | Submission Methods |
---|---|---|
Identity Verification | Passport, driver licence, NZ ID card | Upload via account profile |
Proof of Address | Utility bill, bank statement | Upload via account profile |
Payment Method Ownership | Bank statement, card copy | Upload via account profile |
Phone Verification | Mobile confirmation | Text/SMS prompt |
Verification is required before withdrawals can be made.
After their first login, new players in New Zealand can claim a multi-part welcome bonus. The rewards typically include bonus funds and free spins, each with specified playthrough requirements.
Bonus Type | Amount (NZD) | Wagering Requirement |
---|---|---|
Deposit Bonus | Up to $3,190 | 40x (cash component) |
Free Spins | 800 spins | 30x (for spins) |
Additional | Reload bonuses | Varies |
Players must meet the wagering criteria before withdrawing any bonus winnings.
In accordance with local regulations, PlanGames requires that all registered users are 18 or over and reside in allowed jurisdictions such as New Zealand. All members must personally manage their accounts and provide accurate identity and payment details. Breaches of terms, such as duplicate accounts or bonus abuse, will result in action up to potential account closure. Gameplay fairness and responsible gambling are prioritised and monitored by the platform.
New Zealand users can enhance their PlanGames account security using several best practices:
To complete KYC verification at PlanGames Casino in New Zealand, users must upload identity verification (passport, driver licence, or NZ ID card), proof of address (utility bill or bank statement), payment method ownership proof (bank statement or card copy), and complete phone verification via SMS. These are submitted securely through the account profile.
New Zealand players should use a strong, unique password with letters, numbers, and symbols, update it regularly, avoid sharing credentials, enable two-factor authentication if available, monitor account activity, and always log out when using shared or public devices to enhance account security.
The PlanGames welcome bonus requires New Zealand players to wager bonus funds 40 times before withdrawal, while free spins winnings have a 30 times wagering requirement. Additional reload bonuses vary, and all wagering must be completed to cash out bonus-related winnings.
PlanGames supports NZD deposits from a minimum of $30 using VISA, MasterCard, bank transfers, several eWallets, and cryptocurrencies like BTC and ETH. Withdrawals require passing KYC, a minimum of $30, and using the original deposit method. Limits are NZD 3,750 daily, 7,500 weekly, and 30,000 monthly.
If a password is forgotten, New Zealand players can use the password reset option on the official PlanGames login page. This typically involves entering the registered email address to receive reset instructions. For further help, contacting customer support is advised.